Offer solutions to people management, customer service, employee motivation and training

Nairobi Johannesburg Dar es Salaam

Who We Are

Welcome to Goalgetters Consultants. We are practical, down-to-earth consultants who go straight to the heart of the problem and solve it. This describes, in a few words, what you can expect from us.

Our background and specialization is in the field of capacity building, entrepreneurship & enterprises, with special interest to the principles of human resources management, training and development, and customer service. We simplify the many complex problems faced by managers. This is why we chose Goalgetters as our identity. A word of two about successful undertaking!

Whether you have a problem to solve, or want to revise policies and procedures, create new material and tools, a better work environment, or specific training program, contact us so that we may begin working together to achieve your goal.

Most managers and business owners are in constant search for solutions to performance problems particularly when dealing with the human element (customers and employees), especially in today's insecure environment, with a shifting economy, creative solutions are required.

This is what you get from us. We know how to "read the pulse" and go straight to the heart of issues. No beating around the bush

Working together with you, we will clarify corporate values and help you achieve objectives. While working on a project, we share experience and know-how with your people, guiding them towards self-sufficiency. Our work style usually creates excitement and a team spirit, leading to a high degree of employee motivation. Because of our "integrative" approach your people learn how to think in terms of the organization rather than only in terms of their limited scope of work.

Your business becomes "our" business, and your success, our success!

Our mission is to help you achieve, and even exceed, business goals and marketing objectives through strategic planning, effective people management, training and development. We help bridge the gaps between:

Employer and employee
Employee and employee
The company and its customers
What is and what should be.

What we do

• Make an objective assessment of your organizational needs and training
• Help you reformulate your corporate vision and mission statement for improved internal communication, as guideline to supervisors and employees. These also direct marketing efforts.
• Teach you how to win employee loyalty, motivation and input through effective human resources and training strategies.
• Help you attain performance excellence through organizational development, improved internal communication, and customer service training.
• Equip your business with custom-designed policies, human resources strategies, job descriptions, training and evaluation tools.
• Coach and guide Supervisors in problem-solving, effective people management, employee motivation and overall supervisory performance.
• Review and upgrade existing management strategies and tools and develop employee handbooks Help you create a dynamic learning environment.
• Develop and facilitate customized training programs, seminars, workshops and employee communication sessions.
• Develop and train Trainers in a group setting or through one-on-one coaching sessions.
• Provide effective Customer Service Training. In a "Customer Service Workshop" setting, lead participants to focus on Customer needs and expectations, adopt an integrative approach and help achieve marketing and business objectives.
• Write dynamic employee handbooks (to be used by them as a key reference tool, and by supervisors as a training guideline); develop or revise existing training and operational manuals; and re-write your job descriptions in a manner which will realistically indicate to employees what and how they are expected to perform, and on the basis of which their performance will be evaluated.
• Work in partnership with other consultants whose values, quality, and mode of operation are in harmony with ours.

We will be happy to help you overcome challenges, solve problems creatively, and win over loyal customers and a motivated workforce. We like to share our expertise with clients and always steer people towards creative and progressive thinking.

A few questions for you to ask yourself:

1. How effective are your Job Descriptions - does anyone use them?
2. How effective is your Employee Handbook - anyone refer to it?
3. How do you measure employee performance?
4. Do you realize that Job Descriptions affect employee motivation and performance?

Every detail affects employee motivation and team performance. Inadequate training and lack of knowledge-sharing lead to conflict. Problems do not wait. They have a snowball effect and cause greater damage if not nipped in the bud. We are here to help you act now, stop negative trends, correct shortcomings, and help you become a choice employer.

If you are a manager or individual business owner who needs fast solutions related to people management, training, employee motivation, customer service and organasation strategic guidance, please contact us now, and this is how:-